Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• Cookies
• How long we keep information
• Who we share information with
• How to complain

Contact details
Post
Mark My Essay, Collingwood Buildings, 38 Collingwood St, Newcastle Upon Tyne, NE1 1JF, GB

Telephone
01917433344

Email
team@markmyessay.co.uk

What information we collect, use, and why

We receive, collect and store any information you enter on our website including personally identifiable information (including email, communications, payment details (including credit card information), comments, feedback, and product reviews) and information you provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We collect non-personal and personal information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.

We collect or use the following information for processing your order:
• Payment details and financial information including transactions
• Contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
• Contact details
• Purchase or service history
• Financial transaction information
• Correspondence
• Feedback
We collect or use the following information for information updates or marketing purposes:
• Contact details
• Purchase history
• Page interaction information

Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which mean you may not receive all the information you ask for.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for processing your order are:
• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Behavioural Remarketing

We use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266/how-ads-work-on-facebook

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Where we get personal information from

• Directly from you
• Cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Our website is hosted on Wix, which uses cookies for important reasons, such as:
• To provide a great experience for our visitors and customers.
• To monitor and analyse the performance, operation and effectiveness of Wix's platform.
• To ensure their platform is secure and safe to use.

You can view which cookies Wix places on your computer here:
https://support.wix.com/en/article/cookies-and-your-wix-site

The following links explain how to access cookie settings in various browsers:
• Cookie settings in Firefox
• Cookie settings in Internet Explorer
• Cookie settings in Google Chrome
• Cookie settings in Safari (OS X)
• Cookie settings in Safari (iOS)
• Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

How long we keep information

We will store any form responses for 6 months after delivery date. Please contact us if you would like your form response to be deleted sooner than this, it takes 45 days for the response to be deleted from the Fillout servers.

Who we share information with

Data processors
Fillout
This data processor does the following activities for us: They store form submission responses.
Fillout complies with the GDPR framework. We will only use data collected by Fillout to process your order.
You can view Fillout’s privacy policy here: https://www.fillout.com/privacy

Wix

This data processor does the following activities for us: Wix.com provides us with the online platform that allows us to sell our products and services. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
You can view Wix’s privacy policy here: https://www.wix.com/about/privacy
Sections 4, 12 and 13 have information on how Wix handles your data.

Stripe
This data processor does the following activities for us: We process all payments using Stripe.
We will not store or collect your payment card details. That information is provided directly to our third-party payment processor Stripe whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
You can view Stripe’s privacy policy here: https://stripe.com/gb/legal/dpa

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Last updated
02 March 2025